Frequently asked questions
I cannot make the event, can I get a refund?
All event registrations are non-refundable, and non-transferable, regardless of weather, injury or personal conflict. However, contact us and we will make arrangements to get you your event swag that you paid for with your registrations (with the exception of what is given on event site that we cannot give to you outside of that- i.e. race day beer).
I have an event and need a race director, can I hire you?
Yes! We are available for general consulting, full scale event manangement, equipment rental or day-of event directing. Our services are available anywhere in the US.
Email email@example.com or call 414.433.1552 and we'll chat!
I have an event that is NOT a 5k- do you do those?
You bet. We have over 15 years of combined non-profit experience doing fundraising galas, silent auctions, even a wedding or two!
If you have an idea, we can talk and see how it can come to life. We'll be with you every step of the way.
Give us an email at firstname.lastname@example.org or call 414.433.1552.
Can I use a stroller or bring my dog to the race?
Please check the FAQ section and/or registration page of your event to see if strollers are allowed. The usage of strollers is dependent upon path and event size, for the safety of all participants. If you do use a stroller, please start towards the back of the line for the safety of child and runners.
We love our furry friends (we have 3!) however, we do not allow pups in any of our events. Please keep them at home, or on the sidelines with a trusted family member. Big crowds in the race can be overwhelming for even the most well-trained pups, and an inexperienced fellow racer may not be familiar with dogs, so for everyone's safety, comfort and well-being (both human and canine), our four-legged friends cannot race.